In the case AIRAH agrees to a refund, we will only offer a refund for clothing if the garment/s is/are unused, in perfect resalable condition with the Swing Tag/s still attached. All goods must be returned in their original packaging (Mailing bag, Gift Boxes, Accessory bags, etc). Any item(s) returned with damage caused by the customer (from personal use, alteration or insufficient packaging when returning the item(s)) shall be returned to the customer. Any fees which AIRAH shall incur by returning the damaged items/items, not in their original saleable condition, to the sender must be settled prior to any further action being taken (fees will vary depending on the location of the sender and will be confirmed prior to goods being sent). This can either be done by deducting the return postage fee from any eligible refund money due or an additional payment can be made (liaison shall take place with our team via email correspondence should such a situation arise).
When trying on items of clothing, please ensure that you are not wearing perfume, make-up or deodorant which may leave a scent or mark on the item.
Postage costs from the initial purchase will not be refunded unless there are proven instances of a severe manufacturing defect or as a result of a fault on the part of AIRAH.
Please note, in the case of a full refund being demanded, all complimentary items received within the package must be returned too. If your item was a part of a promotional package, for e.g.. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due.
We recommend using a form of Recorded Delivery to return your items to us as we cannot accept any responsibility for items lost or damaged in transit. Please do not return items solely using the AAIRAH packaging bag.
AIRAH will not reimburse the customer for the cost of return shipping costs.
Please note that when placing an order allow one month for production time. Although we are requesting a month since dresses are made to order and when an influx of orders take place production time can be pushed for more than a month. Please take this into consideration when placing your order. If you are placing your order for a time-sensitive event we are requesting you contact by email at email@example.com before placing your order.
We reserve the right to refuse refunds if the above procedures have not been followed.